Redressal of grievance
Redressal of grievance legal meaning, translation and judicial precedents.
Meaning & Judicial Interpretation: (اردو مفہوم اور قانونی تشریح)
Grievance redressal mechanism provided under R. 48 of Public Procurement Rules, 2004, is meant to ensure that principles of procurement as enshrined in Public Procurement Rules, 2004 and procedures prescribed therein are abided by procuring agency while procuring goods and services
No bidder has vested right to seek issuance of procurement contract, even where its bid is found to be the most advantageous bid
Bidder cannot be deemed to be aggrieved by the act of procuring agency to annul procurement process in exercise of its power under R. 33 of Public Procurement Rules, 2004
Provision of R. 33(2) of Public Procurement Rules, 2004, provides that procuring agency can incur no liability towards bidders who have submitted their bids, if it elects to reject all bids and annul the procurement process
Bidder may be aggrieved where its bid has been rejected and bid of another competitor has been accepted
Where all bids have been rejected, the bidder, whose bid may be deemed to be a most advantageous bid, cannot claim to have a justiciable legal grievance, redressal of which can be sought under R. 48 of Public Procurement Rules, 2004
Where there is a right, there is a remedy
Party making the best bid in a tender process has no right to be granted a contract and consequently, it cannot seek a legal remedy forcing procuring agency to accept its bid and enter into a contract
In commercial and contractual matters constitutional Courts do not exercise searching scrutiny when invited to undertake judicial review of decisions rendered by public authorities
Constitutional Courts exercise their judicial review powers to ensure that the State does not dispense its largesse in an illegal, arbitrary or whimsical fashion
Where State and its instrumentalities choose not to dispense any largesse and elect not to enter into a contract to procure goods and services, the Court is loath to force a procuring agency exercising authority on behalf of the State to enter into a contractual relationship for procurement of such goods and services
This is moreso in view of R. 34 of Public Procurement Rules, 2004, where in aftermath of annulment of procurement process, a procuring agency can initiate a procurement process afresh, which then provides an equal opportunity to all interested parties to enter into bidding contest and decision to annul previous procurement process can therefore not be seen as serving the interest of any particular bidder.
Petitioner company after having lost the tender, assailed procurement process on the plea of defective terms and conditions
Validity
Once petitioner had chosen to participate in contest subject to certain terms and conditions, it could not seek to have the contest annulled after it was found to have lost in an evaluation carried out in accordance with the terms and conditions prescribed for such contest
Petitioner submitted its bid without challenging terms and conditions of bidding documents under R. 48(2) of Public Procurement Rules, 2004 and was consequently estopped from challenging such terms and conditions of the tender after evaluation of the bid, once it was declared pursuant to such evaluation that the petitioner was not the successful bidder
Petitioner failed to establish that the manner in which its bid was evaluated, pursuant to terms of the tender, was discriminatory or suffered from illegality
High Court declined to interfere in procurement proceedings
Constitutional petition was dismissed, in circumstances.
Petitioners as joint venture participated in award of contract for the project funded by Asian Development Bank ('A.D.B.') and had assailed rejecting of their technical bids as non-responsive
Plea raised by petitioners was that the authorities did not disclose reasons for rejection of their bids
Petitioners sought setting aside of procurement process
Validity
Project in question was funded by A.D.B. pursuant to loan agreement executed between Pakistan and A.D.B., therefore, R. 5 of Public Procurement Regulatory Authority Rules, 2004, had come into operation
Provisions of loan agreement prevailed over those of Public Procurement Regulatory Authority Rules, 2004, but only to the extent of conflict between them
Mere fact that tender of bidding process was initiated by a procuring agency in Pakistan for award of contract which was funded by an international financial institution like A.D.B. did not ipso facto lead to a complete ouster of the provisions of Public Procurement Regulatory Authority Rules, 2004
Where loan agreement executed with international financial institution did not provide for a bidders' grievance redressal mechanism either expressly or by reference, provision of R.48 of Public Procurement Regulatory Authority Rules, 2004 continued to be enforced
In cases where loan agreement provided for such a mechanism but its mode was different from the one envisaged by R.48 of Public Procurement Regulatory Authority Rules, 2004, the parties were left to resort to the mechanism provided for in the loan agreement
Petitioners had already voiced their grievance against their ouster from bidding process and had sought an opportunity to place certain facts on the record
After a delay of eight months, authorities disclosed reasons for disqualification of petitioners and it was incumbent on them to refer petitioners' bidding-related complaint for resolution in terms of relevant clause of the Instructions To Bidders read with S.2 of Bid Data Sheet
It was for the forum designated in S. 2 of Bid Data Sheet to determine whether or not petitioners had filed taking over certificate along with their bid and whether such certificate along with accompanying documents fulfilled requirement stipulated in relevant clause of Evaluation and Qualification Criteria of Instructions To Bidders
Provisions of Instructions To Bidders provided adequate alterative remedy albeit different from the one envisaged by R.48 of Public Procurement Regulatory Authority Rules, 2004
High Court declined to interfere in the bidding process
Constitutional petition was dismissed in circumstances.
Federal Board of Revenue is endowed with duty to facilitate taxpayers and establish mechanism to address their grievances and complaints
Under fiscal laws, including Income Tax Ordinance 2001, officials are conferred vast powers to adopt coercive measures to affect recovery of tax liability under S.140 of Income Tax Ordinance, 2001, from person holding money on behalf of taxpayer
Such powers should never be abused to meet collection targets by Commissioner or by adopting abhorrent procedures such as not serving notice under S.140 of Income Tax Ordinance, 2001, in a timely fashion on taxpayer and or third party from whom collection is to be made in order to pre-empt opportunity for such persons to verify or challenge such demand to seek redressal against it
In case such power is abused by tax officials or wrongly exercised, leading to recovery from a person from whom collection could not be made under S.140 of Income Tax Ordinance, 2001, there must be provided a grievance redressal mechanism in discharge of Federal Board of Revenue's functions under S.4(1)(s) of Income Tax Ordinance 2001.
Authorities placed on record copy of letter showing that plot in question was allotted to petitioner and she was satisfied and did not want to press her petition
Effect
High Court observed that although contempt of High Court had taken place a number of times in the course of such sordid story of usurpation of rights and property of a private citizen and then demonstration of stark high handedness of executive functionaries to compensate citizen adequately and properly, as grievance of petitioner was redressed, therefore, High Court in its utter wisdom was not proceeding further with contempt petition against authorities, by showing grace and mercy to them with the expecta-tion that they would remedy their error of ways
High Court, however, directed the head of the department concerned (Development Authority) to complete the projects/tasks which had been undertaken by his predecessor
Petition was disposed of accordingly.
"Redressal of grievance", Pakistan Law Portal, available at: https://paklawportal.com/words-terms-maxims/124960924
Precedents & Case Laws citing "Redressal of grievance"
2013 S C M R 1045
The STATE through Prosecutor-General, Punjab — Petitioner Versus Hafiz IKRAM SAEED and others — Respondents
Court: Supreme Court of PakistanP L D 2022 Sindh 521
SEAMAX MARINE SERVICES through Authorized Attorney/Partner — Plaintiff Versus MINISTRY OF MARITIME AFFAIRS through Secretary and 2 others — Respondents
Court: High CourtP L D 2011 Peshawar 164
NAWAB KHAN — Petitioner Versus ASSISTANT POLITICAL AGENT and 4 others — Respondents
Court: High Court2013 M L D 99
Messrs RECORDER TELEVISION NETWORK (PVT.) LTD. through Chief Executive Officer — Petitioner Versus FEDERATION OF PAKISTAN through Secretary, Ministry of Information and Broadcasting, Islamabad and another — Respondents
Court: Sindh1981 S C M R 838
Sufi.Malik MUHAMMAD SARFRAZ-Petitioner Versus GOVERNMENT OF THE PUNJAB THROUGH ITS CHIEF
Court: --- Arts. 199 & 185(3)-Writ jurisdiction-Atternate adequate re medy-Petitioner appointed as Additional District & Sessions Judge for a period of six months but continuing to function even after expiry of such period-Some time afterwards petitioner informed by Section Officer on behalf of Chief Secretary that his appointment having expired on expiry of period of his appointment he no longer remained in Government service-Appointment having not been extended, letter on behalf of Chief Secretary only conveyed to him a correct position-Even otherwise proper forum for redress of grievance in such case being Punjab Service Tribunal, appeal before such Tribunal being more adequate remedy than furnished by writ petition before High Court, and adequate alternative remedy being available to petitioner, writ petition, held, rightly dismissed by High Court.-Civil services.1979 P L C 377
MUHAMMAD TAYYAB KHAN Versus PUNJAB LABOUR APPELLATE TRIBUNAL LAHORE AND ANOTHER
Court: Lahore2004 S C M R 375
ZEBA KHAN — Petitioner Versus STATION HOUSE OFFICER, POLICE STATION GULBERG, LAHORE and another — Respondents
Court: Supreme Court of Pakistan2018 Y L R 2069
ABDUL QAYYUM — Petitioner Versus FEDERATION OF PAKISTAN and others — Respondents
Court: Peshawar (D.I. Khan)2000 S C M R 104
GHULAM SARWAR BHUTTO — Petitioner Versus CHIEF SECRETARY TO GOVERNMENT OF SINDH
Court: Supreme Court of Pakistan2003 P L C 118
CHIEF MECHANICAL ENGINEER, LOCOMOTIVE FACTORY, RISALAPUR and 2 others Versus CHAIRMAN, LABOUR APPELLATE TRIBUNAL, N.‑W.F.P., PESHAWAR and another
Court: Peshawar High Court